Cart Wave is committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your kitchen appliances, please review our Return and Refund Policy below.Return RequestsTo initiate a return, please send an email to [email protected] within 30 days of receiving your order. Include your order number and a brief description of the reason for the return. We will respond promptly to guide you through the process.Return ConditionsTo be eligible for a return, the item must meet the following criteria:- Must be in its original packaging.- Should be unused and in the same condition that you received it.- Must include all accessories and documentation that came with the product.Return ShippingCustomers are responsible for the cost of return shipping, unless we agree otherwise. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.Refund ProcessOnce your return is received and inspected, we will notify you via email. If approved, your refund will be processed to the original payment method within a specified timeframe. Please note that shipping costs are non-refundable.International ReturnsFor our customers outside the country, please be aware that customs duties and taxes incurred during the return process are the responsibility of the customer. Ensure that you comply with local regulations regarding returns.ExchangesCurrently, we do not offer direct exchanges. If you need a different item, please initiate a return for the unwanted product and place a new order for the desired item.Contact UsFor any questions or concerns regarding your order or our return policy, please contact us via email at [email protected]. We are here to help!Thank you for choosing Cart Wave, where your satisfaction is our priority!
